Communication skills expectations

Expectations at associate level

• be able to present your work to an audience
• have good written skills and use plain english
• use a range of software to create accessible documentation where necessary

Expectations at working level

• facilitate workshops. set their agendas to encourage good outcomes, such as clear actions and next steps
• facilitate discussions within teams, with potentially difficult ideas and opinions. be prepared to challenge and be challenged
• frame a problem to help others understand it
• pitch communication at the right level for the audience. explain technical details to non-technical people
• help teams to think about full journeys

Expectations at senior level

• look for appropriate opportunities to speak about design in dwp and government
• help other designers improve their communication skills
• act as a mediator and be able to resolve conflict